1. The Digital Customer
2. Who is Shopping Online
3. Why are Consumers Shopping Online
4. How Online Customers Differ
5. There are more Mobile Devices than Desktops
6. Consumers Can Shop 27-7
7. More Purchases Take Place on Tablets
8. Average Customers Spend 11 Hours Researcing Purposes Online
9. The Consumer is Connected and You Need To Be As Well
1. Slow Response Time
2. No Defined Follow-Up Process
3. Gives Your Team Predictablity
4. Gives You Consistency
5. Process Allows You to Scale
6. Assuming Your Lead Has Not Done Their Homework
7. Not Giving the Info Requested
8. Forget They Still Need to be Sold
9. Assuming the Lead is the Decision Maker
10. Rely on Only 1 Form of Communication
11. Quit Too Soon
